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MID-WESTERN UMBRELLA OF WATER AND SANITATION
NCS - A New Customer Service Onboarding Platform
Designed to support new applicant onboarding through the organization's new connection process, manage customers under specialized programs aimed at ensuring equitable access to water services for pro-poor communities, and facilitate effective customer debt management.
Vision
To be the lead provider of safe and sustainable water and sanitation services in Uganda.
Mission
To provide quality and affordable water and sanitation services with utmost customer satisfaction.
Our Customer Charter Commitments
14-Day Connection
Installed within 14 days of application.
Water Quality
Strictly meeting national drinking water standards.
2-Day Response
Customer inquiries addressed within 2 days.
Affordable Bills
Ensuring monthly water bills remain affordable for all customers, with various payment options available through MTN/Airtel (*272#) & Centenary Bank.
Supply Updates
Keeping customers informed of service interruptions.
Customer Equity
Services customized for everyone in our area.